Stakeholder and
Customer Experience
Telco to ace ESG
SK Telecom
SK Telecom sets a high standard in sustainability with a 2050 net-zero goal, targeting a 25% power reduction and 100% renewable energy integration. Their AI Care Reach initiative has significantly enhanced social safety, showcasing their leadership in corporate responsibility.
Telco to ace DEI
Telstra
Telstra champions diversity with strong female representation in leadership, fosters inclusivity through neurodiversity hiring and Telstra ability, and drives impactful initiatives like Rise and Mosaic. It leads the charge in advancing gender, cultural, ethnic, and racial equity, setting a gold standard in corporate inclusivity.
Telco to ace customer experience
Indosat Ooredoo Hutchison
Indosat Ooredoo Hutchison has a 360-degree customer experience program called Marvellous experiences. Over the last three years it has iteratively improved customer journeys to deliver superior experiences across its 100 million customers.
Telco to ace mobile app
MyTelkomsel by Telkomsel
MyTelkomsel surpasses 100 million downloads with 4.7 rating in appstore and 4.5 rating in google play, exceling with AI-powered search, integrated services like MAXstream and Langit Musik, and innovative features such as SmartPay and Veronika AI, setting a benchmark in user engagement and digital innovation.
Telco to ace loyalty program
AIS
AIS stands out with its Serenade loyalty program, engaging over 50 percent of its subscriber base. Its loyalty program is the winner for the second consecutive year. AIS enhances customer loyalty through strategic partnerships with over 30,000 stores nationwide.
Telco to ace brand
SK Telecom
SK Telecom, South Korea’s leading wireless provider with a 50% market share, secures the Telco to Ace Brand Experience award for its unparalleled brand loyalty, top-ranked customer satisfaction, and being a trailblazer in technology innovation.