STAKEHOLDER AND CUSTOMER EXPERIENCE
Telco to Ace Brand
Telkomsel
About this award
The Telco to Ace Brand award recognizes a telecom company that has excelled in building a strong, differentiated, and impactful brand presence. This award will be presented to a telco that has demonstrated exceptional creativity, consistency, and innovation in its branding strategy, successfully resonating with customers and establishing itself as a market leader.
Evaluation Metrics
CX as Part of Brand Promise & Story
Consistency in Messaging & Experience
CX Governance Brand Values
Social Media Engagement
Social Media Engagement Rank
Winner
Telkomsel
Telkomsel, Indonesia’s leading digital telecom provider with nearly 50% market share, continues to strengthen its brand through innovation and digital engagement.
From MyTelkomsel and MAXstream to Dunia Games and LinkAja, the company has built a powerful ecosystem that continues to deepen consumer relevance.
Nominees
AIS
Bharti Airtel
CelecomDigi
Globe
Singtel