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 STAKEHOLDER AND CUSTOMER EXPERIENCE

Telco to Ace Brand

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Telkomsel

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Telkomsel wins Telco to Ace Brand at Twimbit Telecom Awards 2026

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Winner

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Telkomsel

Telkomsel, Indonesia’s leading digital telecom provider with nearly 50% market share, continues to strengthen its brand through innovation and digital engagement. 

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From MyTelkomsel and MAXstream to Dunia Games and LinkAja, the company has built a powerful ecosystem that continues to deepen consumer relevance. 

About this award

The Telco to Ace Brand award recognizes a telecom company that has excelled in building a strong, differentiated, and impactful brand presence. This award will be presented to a telco that has demonstrated exceptional creativity, consistency, and innovation in its branding strategy, successfully resonating with customers and establishing itself as a market leader.

Evaluation Metrics

CX as Part of Brand Promise & Story 

Consistency in Messaging & Experience

CX Governance Brand Values

Social Media Engagement

Social Media Engagement Rank 

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