STAKEHOLDER AND CUSTOMER EXPERIENCE
Telco to Ace Customer Experience
Bharti Airtel
About this award
This award recognizes the telco that has designed and implemented an exceptional loyalty program, driving customer engagement, retention, and advocacy. It will be presented to a telco that has demonstrated innovation, personalization, and tangible value in its loyalty program, fostering a sense of loyalty and rewarding customers for their continued support.
Evaluation Metrics
Digital experience
Digital experience
Brand experience
Employee experience
Winner
Bharti Airtel
Bharti Airtel has built a robust customer experience ecosystem powered by AI-driven platforms, omnichannel engagement, and digital services like Airtel Thanks.
Through a strong focus on personalisation, fraud protection, and analytics-led service delivery, the company continues to elevate customer experience at scale.
Nominees
IOH
Reliance Jio
Singtel
Telkomsel