
STAKEHOLDER AND CUSTOMER EXPERIENCE
Telco to Ace Mobile App

MyTelkomsel by Telkomsel
About this award
Superapps have become the next battlefield for dominance across the Asian technology giants. Telcos are not behind either with plans to transform end-to-end customer journeys through digital engagement platforms.
This award celebrates the telco that has developed an exceptional mobile application, delivering unique value, functionality, and an outstanding user experience The winning mobile app should demonstrate excellence in terms of design, features, performance, and innovation.
Evaluation Metrics
User Experience
User Adoption
Functionalities
Innovation

Winner

MyTelkomsel by Telkomsel
MyTelkomsel has emerged as one of the region’s leading telecom super apps, with a 4.7 app store rating and over 100 million downloads.
Through gamified engagement, lifestyle integrations, and seamless digital experiences, it continues to redefine customer engagement at scale.
Nominees


Airtel Thanks by Bharti Airtel
myAIS by AIS


myIM3 by IOH
MyJio by Reliance Jio

MyTelstra by Telstra